Top 4,572 Reviews From Legit JustAnswer.com Buyers (2024)

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The response was personal and well thought out. Vet even asked me what brand of chocolate brownie and flashed up a Starbucks menu showing the one. Only thing I didn’t understand…there was small charge for the answer and suggestion I sign up for $88 per year. I didn’t do this but my charges were the question charge (very fair) and $44. Don’t know what that covers.

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My problem is I use the $5 trial for 7 days option offer. I agreed to a $26 phone call. I agreed to the $5 trial. I did not agree that later for $39 to be billed to my account. It hasn't even been 7 days. I am legally blind. I don't even drive. I canceled immediately. That was on Friday night. Today Tuesday my bank acct is pending a $39. Fee. I called customer service. He was rude as he can be. He kept over speaking me. Had no sense of respect and was smart ** overall. Just for that reason I will never use y'all again. I need my $39 back. My account is overdrawn now. I live on the disability check and I did not agree to this and that's not fair. Now the money that's in my bank is gone. I can't pay what I needed to, it's costing me more money over unagreed to. Money that I was not even supposed to pay. Please help me. I am on disability that barely pays my bills as it is. Thank you.

My vet’s office, which is in another town, is wonderful but very busy when I wanted to call and ask a question. My question was about whether my cats and I could be transmitting flu and/or strep with each other because I’m having both a LOT. I am trying to find out where I’m getting exposed (and seeing an immunologist). I wanted someone who works with animals (specifically cats) who would have knowledge of this. I was satisfied with the answer I got which was that it was unlikely. I’m sure my own vet would say the same—but this was actually easier and much quicker than waiting for someone to answer at that clinic and much easier than driving there. Also, I believe if I had a problem with one of my cats and used this service, they would definitely let me know if I needed to take the cat to my vet (but still give info on what to look for, etc.).

The actual question and result were fine. But I despise nickel and diming people with these charges ($40?). I thought it was refundable. The business like Staples or Gemini should be paying for the service of the call. Not the consumer (myself). And to keep hounding me about what I bought.

WALTER increased rating by 3 stars.

After a positive interaction with JustAnswer.com, WALTER increased their star rating on May 20, 2024.

They are sneaky and dishonest about their costs. A 3 minute conversation cost me $65 instead of the advertised $5 and signed me up for a monthly subscription I don’t want or need. Don’t get sucked into this scam.

Could not get computer to work normally. Within 5 minutes problem was solved. The tech that helped me was wonderful to work with. He was very patient and took time to work with a non technical person. However, a charge of $46 showed up on my credit card that was not knowingly authorized. The only charge I was aware of was $1 that also showed up. I will not pay the $46. Please remove the $46 charge and explain why I was charged.

In a new area - I had NOwhere to turn to get help. I went online and found Dr Emily who immediately reached out from Bay Area! She gave me information I needed. Sure enough it took 2 weeks (tomorrow) to get her settled: vest, use litter box, come from under bed!!

I am disabled and need to get my dog some medication to help ease the pain he is going through right now because of arthritis pain. Your response time was great, and the vet answered my questions honestly and I felt he understood the problem well enough to prescribe the right medication. Of course, I had been going to a well-known national chain of doctors. Funny thing though the vet wanted to see my dog when all I needed was a prescription and quite by accident, I found the medication on their website with detailed instructions on dosage and how often it should be administered. Great Job in answering my questions.