[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (2024)


CableTool
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join:2004-11-12

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (2)

CableTool to JimThePCGuy

Premium Member

2004-Nov-17 4:32 pm

to JimThePCGuy

Re: [COMCAST] Dual Tuner DVR For Oak Park IL

You can actually just say its not working right, ask for a service call. When the tech arrives just say it turns off on its own or some mysterious unprovable thing ( happens all the time... ) and when the tech swaps it he will be forced to swpa with a dual. We dont have any single tuners in stock.

But if this is in the Chicago Area our Dual Tuner stock is in jeopardy every day. There is a decent number of upgrades that go down daily due to our inconsistant supply.

Its all 4th quarter budget crap. The Tuners are flying off the shelf but we didnt budget enough revenue to keep up with the stock demand. We cant free up enough revenue to keep us in a healthy supply of DVRs.

· actions · 2004-Nov-17 4:32 pm ·

FastJimmie
join:2004-08-18
Chicago, IL

FastJimmie to JSSAUCE

Member

2004-Nov-17 10:58 pm

to JSSAUCE

Thanks Comcastguy, I have not seen any updates regarding this VOD in 2 and 3, I'll check tomorrow when I go to work to see whats up, but usually we get this info after its in effect, also for preivous poster, Any DCT-1800 or higher should receive VOD. One more question for comcastguy, whats with this shortage of Gateways all of the sudden in all Prins???

· actions · 2004-Nov-17 10:58 pm ·


Warzau
Premium Member
join:2000-10-26
Naperville, IL

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (4)

Warzau to JSSAUCE

Premium Member

2004-Nov-18 12:10 am

to JSSAUCE

Im starting to get the mute problem, seems when the box records a program and it wakes up it will be on mute. I have to manually unmute it. other than that it works fine.

· actions · 2004-Nov-18 12:10 am ·

nitros22
join:2004-11-03
Chicago, IL

nitros22

Member

2004-Nov-18 2:55 am

yeah that mute problem can get very annoying.. Lets hope that when you turn the box on after that it wont start to forget to turn on the video signal out.. That happened to mine after the mute issue started.. But i called them and they swapped the box out for me..

· actions · 2004-Nov-18 2:55 am ·


JimThePCGuy
Formerly known as schja01.
MVM
join:2000-04-27
Morton Grove, IL

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (6)

JimThePCGuy to Warzau

MVM

2004-Nov-18 9:00 am

to Warzau

said by Warzau:

Im starting to get the mute problem, seems when the box records a program and it wakes up it will be on mute. I have to manually unmute it. other than that it works fine.

Because of TV-Guide issue I was having with my Single Tuner DVR (6208) I got in the habit of just leaving my DVR "on" 24/7.
I just programmed my universal remote to power ONLY the TV on/off.
The only weirdness I've noticed is if I am on a channel that is broadcast in 720p (Fox-HD etc.) and I turn the TV off but leave the DVR on when I turn the TV back on sometimes I see two video images side by side. I just change the DVR channel and change it back and all is well.
I have the DVR set to upsample everything to 1080i and "Stretch" 480i to 16:9.
I don't know if it's a TV issue or DVR issue.
J

· actions · 2004-Nov-18 9:00 am ·


CableTool
Poorly Representing MYSELF.
Premium Member
join:2004-11-12

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (8)

CableTool to FastJimmie

Premium Member

2004-Nov-18 11:17 am

to FastJimmie

said by FastJimmie:

Thanks Comcastguy, I have not seen any updates regarding this VOD in 2 and 3, I'll check tomorrow when I go to work to see whats up, but usually we get this info after its in effect, also for preivous poster, Any DCT-1800 or higher should receive VOD. One more question for comcastguy, whats with this shortage of Gateways all of the sudden in all Prins???

Incidentaly, your VOD should be downloading now from what Im hearing in the field. If your box is acting funny, let it do its thing otherwise the download will start over.

Gateways, DVRs and now HDboxes are in short supply. I think I explained this in another thread. We are in 4th quarter and only have a certain budget for equipment. The Home Networking and DVR's are taking off MUCH BETTER then projections. Every time we run low or out of stock we need signatures from Numerous VP's to order new stock. They are running it as LEAN as possible for our 4th quarter numbers. [COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (9)
After January a lot of the problems weve had these past few months should be eleviated.
Hopefully.

· actions · 2004-Nov-18 11:17 am ·


Warzau
Premium Member
join:2000-10-26
Naperville, IL

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (11)

Warzau to JimThePCGuy

Premium Member

2004-Nov-18 10:01 pm

to JimThePCGuy

said by JimThePCGuy:

Because of TV-Guide issue I was having with my Single Tuner DVR (6208) I got in the habit of just leaving my DVR "on" 24/7.
I just programmed my universal remote to power ONLY the TV on/off.

Things get stranger and stranger, Okay I left my box on 24 hrs BUT when it does a schedule program after the program it turns itself off and then the aforementioned problems happens,when it turns itself on to rec.Hmmmmmmm

· actions · 2004-Nov-18 10:01 pm ·

FastJimmie
join:2004-08-18
Chicago, IL

FastJimmie to JSSAUCE

Member

2004-Nov-18 11:40 pm

to JSSAUCE

Hey ComcastGuy looks like all the boxes were acting funny in Prin 3000 and 4000 today, menus and guides not working, I have not seen any changes on my DCT when I got home today, Oh well maybe tomorrow morning

· actions · 2004-Nov-18 11:40 pm ·


JimThePCGuy
Formerly known as schja01.
MVM
join:2000-04-27
Morton Grove, IL

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (13)

JimThePCGuy

MVM

2004-Nov-19 6:14 am

You'd think Comcast would send out one of those "message" notices that VOD was coming.
I haven't seen one.
J

· actions · 2004-Nov-19 6:14 am ·


CableTool
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join:2004-11-12

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (15)

CableTool

Premium Member

2004-Nov-19 10:29 am

Yeah they had sent out VOD and the boxes were downloading. It took anywhere from 20-40mins. It was a motorola issue. Our controller ( the device that sends all these activation and downloads to the thousands of boxes ) should process about a hit a second. It was backed up over 2000 hits. In my understanding the boxes got the hit to start downloading but since the controller was so backed up it just took all night. I know a lot of people here that went home had their VOD. Hopefully you found the same.

· actions · 2004-Nov-19 10:29 am ·

adamsmj
join:2004-11-19
Barrington, IL

adamsmj to JimThePCGuy

Member

2004-Nov-19 11:20 am

to JimThePCGuy

How do you set the box to upconvert to 1080i?

· actions · 2004-Nov-19 11:20 am ·

adamsmj

adamsmj to CableTool

Member

2004-Nov-19 11:28 am

to CableTool

Hey ComcastGuy,

A tech came out yesterday to replace my single tuner with the dual tuner. I asked if I needed a new remote. He said my existing one would work with it. I'm guessing that I won't have the "Swap" functionality in the old remote. Is that correct? (Unfortunately, I'm not home to test it out). Would they have to send yet another tech to bring me a new remote?!?!?! Is another way to switch between tuners in the meantime?

· actions · 2004-Nov-19 11:28 am ·


CableTool
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join:2004-11-12

1 edit

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (17)

CableTool

Premium Member

2004-Nov-19 11:34 am

No, your current one will not work. You will need to reprogram one of the buttoms to perform the swap.
They repurposed the Single Tuner DVR remotes but if he didnt give you one then yours most likely isnt reprogrammed. Its the TV VCR button.. I believe..

How to map your buttons for swap and 30 sec skip.

1) Press the "Cable" button at the top of the remote to put it into Cable Box control mode.
2) Press and hold the "Setup" button until the "Cable" button blinks twice.
3) Type in the code 994. The "Cable" button will blink twice
4) Press (do not hold) the "Setup" button
5) Type in the code 00173 (for 30 second Skip).
6) Press whatever button you want to map the skip function to.

Found this in the dallas thread... Ill poke around here to verify it. In Chicago we STILL do not have a new supply of Dual tuner remotes..

· actions · 2004-Nov-19 11:34 am ·


JimThePCGuy
Formerly known as schja01.
MVM
join:2000-04-27
Morton Grove, IL

1 edit

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (19)

JimThePCGuy to adamsmj

MVM

2004-Nov-19 11:53 am

to adamsmj

Upsampling to 1080i .....

You need to get into the setup menu of the converter.
Best done from the front panel but can be done from the remote.

Power off the box
Immediately press the MENU button.

This will bring up a text screen where you can use the cursor keys to navigage.

You can control stuff like:
Aspect ratio: Letterbox, Pan and Scan, 19:6
Resolution: 480i, 480p, 720p and 1080i --(( Upsample to 1080i

I am Dyslexic of Borg. Fusistance is retile. Your ass will be laminated.

· actions · 2004-Nov-19 11:53 am ·


Warzau
Premium Member
join:2000-10-26
Naperville, IL

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (21)

Warzau to JSSAUCE

Premium Member

2004-Nov-19 3:36 pm

to JSSAUCE

Has anyone encountered this prob. I am coping some music videos that I had recorded on the DVR to my Pany HD. I have it as I think it is called series record? Anyway I made sure to have the config to keep it till I deleted it. I still have more than enough room BUT it so far has deleted the first couple of shows I recorded. Anyone seen this?

· actions · 2004-Nov-19 3:36 pm ·

adamsmj
join:2004-11-19
Barrington, IL

adamsmj to CableTool

Member

2004-Nov-19 5:04 pm

to CableTool

Thanks for your help, Comcastguy! I am still having problems though. I used the procedure that you posted. The 30 second skip seems to work now, but the TV/VCR button does not do anything. I started a recording, then tried to use the TV/VCR button. Nothing happened and I couldn't change the channel without the warning box coming up asking me whether I want to cancel the recording. Do I need a different code for "swap".

· actions · 2004-Nov-19 5:04 pm ·


CableTool
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join:2004-11-12

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (23)

CableTool

Premium Member

2004-Nov-19 5:25 pm

Sorry , I did some poking around. The above missed a step

1) press "cable" once. ( do not hold )
2) Press and hold setup until light blinks twice.
3) Enter 994. light will blink twice.
4) Press "setup" once. ( do not hold )
5) Enter "00236"
6) Press the button you want to assume the "swap" function. Light will blink twice.

· actions · 2004-Nov-19 5:25 pm ·


Defiance
Computer Elite
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join:2002-09-11
Minocqua, WI

Hitron EN2251
Ubiquiti AmpliFi Alien

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (25)

Defiance

Premium Member

2004-Nov-19 8:00 pm

said by CableTool:

Sorry , I did some poking around. The above missed a step

1) press "cable" once. ( do not hold )
2) Press and hold setup until light blinks twice.
3) Enter 994. light will blink twice.
4) Press "setup" once. ( do not hold )
5) Enter "00236"
6) Press the button you want to assume the "swap" function. Light will blink twice.

I set mine for the HD Zoom button. If I want to stop useing this button how do I reset the reset the remtoe to the default?

· actions · 2004-Nov-19 8:00 pm ·

FastJimmie
join:2004-08-18
Chicago, IL

FastJimmie to JSSAUCE

Member

2004-Nov-19 8:23 pm

to JSSAUCE

I came home and my box is still not ready for VOD, I live in Area 2 and 3 old prime cable, Nothing has been downloaded yet its still the same as before, I believe employees do get VOD since I know few people that have it, maybe I should TUrn off the box??? but its the 19th and its still the way it always was, I have Hd box and 3 DCT's and still nothing,

· actions · 2004-Nov-19 8:23 pm ·


CableTool
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join:2004-11-12

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (27)

CableTool

Premium Member

2004-Nov-20 10:07 am

I got A schedule a few days ago with "revised" launch projections. Most of the Chicago areas are out until like 12/20. It states that most areas will be already launched by then but whoever set up the projection has no idea how the city is broken up. I cant decipher what dates are for what areas....
yet.

· actions · 2004-Nov-20 10:07 am ·

drusoicy
join:2002-12-23
Seattle, WA

drusoicy to JSSAUCE

Member

2004-Nov-21 1:19 pm

to JSSAUCE

The manual tuner switch method isnt working for me. Are there certain buttons you cant use? I tried it with the TV/VCR button.

· actions · 2004-Nov-21 1:19 pm ·

drusoicy

drusoicy to JSSAUCE

Member

2004-Nov-21 1:41 pm

to JSSAUCE

Okay, it looks like the code change DID to SOMETHING. But what it is isnt apparent. I tried it again and this time used the help button. Before I did it, pushing Help obviously brought up the Help menu. Now, it does nothing.

Was this code for the black remote or the silver remotes? I did it on my silver remote, with no success [COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (28)

· actions · 2004-Nov-21 1:41 pm ·

nitros22
join:2004-11-03
Chicago, IL

nitros22

Member

2004-Nov-25 11:30 pm

They really need to hurry up with the Vod i think i am in area one down in lakeview old TCI area and let me tell you that's all i am missing.. any word on vod in Area 1 yet?

· actions · 2004-Nov-25 11:30 pm ·


BJMoose
@univde01.de.comcast.

BJMoose to nitros22

Anon

2004-Nov-26 8:03 am

to nitros22

Nitros22, this happened to me yesterday and I thought it was something I did with the remote. I've have my dct6412 since last Saturday and have noticed a few glitches like this 'mute' thing. Occasionally, HD channels seem to freeze up (could be the signal) and once, I think the box just powered off (although not absolutely sure about that). I could have accidentally hit the power button. I'd appreciate it if you would post that remote code to shut off the mute if it happens again.

Thanks, BJ

· actions · 2004-Nov-26 8:03 am ·


JimThePCGuy
Formerly known as schja01.
MVM
join:2000-04-27
Morton Grove, IL

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (31)

JimThePCGuy

MVM

2004-Nov-26 8:35 am

Am I correct in assuming that all those with the "mute" problem are controlling the sound level via the DVR?
I have my remote programmed to pass the volume commands to the TV itself and don't see the "mute" issue.
In other words the DVR is not involved in controlling the sound volume in my setup.

I do see occasional "pauses" in iGuide. Usually when I request something be recorded. The DVR becomes unresponsive to commands for some number of seconds but usually no more than maybe ten or so then it acts normally. I suspect it gets busy with something and isn't the best at multitasking when it does.
J

· actions · 2004-Nov-26 8:35 am ·

nitros22
join:2004-11-03
Chicago, IL

nitros22

Member

2004-Nov-26 2:35 pm

NO NO NO.. I control the Volume through the tv.. But the box still mutes it self. Internally So i have to reprogram the remote to control the volume on the box its self to get it to un mute then change the remote back to control the volume through the tv.. See i am noticing a pattern here SCHJA.. This is only happening to me when i power my box off and it powers its self back on to record stuff.

Now BjMoose
I have learned over time why the DCT Shuts it self off.. When we are done watching tv we power the DCT off.. Well when its time to record something it will power it self on in mute mode . Normally if the DCT is left alone and we don't bother with it, It will continue to record and when done shut its self back off again.. But There is a glitch.. When we come and turn the Tv and the DCT has powered it self on to record something earlier. We Encounter the Mute problem and must follow some steps to get that resolved.. that was glitch number 1. Now for glitch number 2 which really isn't a glitch but then again is.. So the Dct turned it self on to record we came turn the tv on and started watching something on the other tuner or something recorded.. Well umm.. this box thinks that all it has left to do is power it self off after the recording is done. and thus this is why the DCT powers it self off.. If you don't understand a word i said then we can find a way to chat over im and i can explain it differently..

(read these steps in its entirety before actually doing them on the remote)

Now the remote code to get this mute problem resolved..
Steps.

1. Press the cable mode button. Once pressed hold down the setup button until the cable mode button blinks twice.

2. Enter code 993 then push the volume down (-) once the cable mode button will blink again. now you can control the volume on the DCT it self..

Now this is all comcast told me i had to figure the rest out on my own.. now its time to program the remote to control the volume on the tv.

3. Follow Step number 1 again.

4. Enter code 993 the press the tv mode button. The tv mode button will blink 2 times and there you have it you should be able control the volume on the tv..

Now i warn don't push any other than the buttons i said or you will screw the remote up its some reprocutions i don't want to get into that i had to fix by getting a new remote.

i think this is the longest post i have ever made.. hehe any questions hit me up..

· actions · 2004-Nov-26 2:35 pm ·


JimThePCGuy
Formerly known as schja01.
MVM
join:2000-04-27
Morton Grove, IL

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (33)

JimThePCGuy

MVM

2004-Nov-26 2:52 pm

I suggest you leave the box on all the time.
I really don't think you save any energy by turning it off.
I have a universal remote from Sony.
I don't use the Comcast remote.
So I just program all the on/off buttons to power the TV on/off. I don't even have a button on the remote to power the DVR off and in that way I can't even turn it off by accident.
J

· actions · 2004-Nov-26 2:52 pm ·

nitros22
join:2004-11-03
Chicago, IL

nitros22

Member

2004-Nov-26 3:01 pm

The thing is i have spent so much money silencing the Hard drives in side my computers because i hate the sound they make it annoys me and when i sleep all i here from the DCT is click click click NO cant deal with it.. lol

· actions · 2004-Nov-26 3:01 pm ·


BJMoose
@univde01.de.comcast.

BJMoose

Anon

2004-Nov-26 8:55 pm

Nitros22,

You are exactly right. I did start watching something else after the box turned itself on to record something. Now it makes sense as to why it turned itself off. As for the mute thing, I discovered on the AVS forum that I could program one of the unused buttons on my remote to control that. Works like a charm. Also found out how to add a button for a 30 second skip which also works well. Thanks for your help and quick response.

Peace, BJ

· actions · 2004-Nov-26 8:55 pm ·

nitros22
join:2004-11-03
Chicago, IL

nitros22

Member

2004-Nov-26 8:59 pm

can you tell me where you got the 30 skip button info... my remote only has a 30 sec repeat button...

· actions · 2004-Nov-26 8:59 pm ·

[COMCAST] Dual Tuner DVR For Oak Park IL - Cable & Satellite TV (2024)

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