CCI Technology Services And Support Site (2024)

Unable to Login to Bb Learn or Access Bb Learn Try Visiting the Drexel Bb Learn Website Directly

Try visiting the Drexel Bb Learn website directly, and when you do so, make sure you using one of the URLs or web addresses below. You will login with the same credentials that you use to login to Drexel One (http://one.drexel.edu).

1. http://learn.drexel.edu
2. https://learn.dcollege.net
3. http://learn.dcollege.net

If this doesn't help, proceed to the next section.

Bb Learn Website Still Not Accessible?

1. If you can't get the Bb Learn website to load at all in your internet browser, try a different internet browser. Only use one of the internet browsers listed below on a laptop or desktop computer for this. These browsers are either free downloads or come pre-installed on computers.
   
   1. Firefox (https://www.mozilla.org/en-US/firefox/new/),Chrome (https://www.google.com/chrome/), Safari (on a Mac -- pre-installed), Internet Explorer (on a PC – pre-installed)
2. If you get the same results in a different internet browser, then you may want to proceed tocontactDrexel ITG Blackboard Supportfor further assistanceand/or you can try the following.
   
   1. Use Drexel's VPN and then try accessing Bb Learn again.
      

      1. A VPN (Virtual Private Network) is a way for you to be on Drexel's network even when you are not physically on Drexel's campus, and this can sometimes help you access Drexel online resources that aren't normally available to you.

         Look under “Get AnyConnect Secure Mobility Client For Your Operating System” at the link below and choose the appropriate operating system, install Drexel’s VPN client, and login with it to Drexel’s network. Instructions for installation and use of this client are below.

         • http://drexel.edu/irt/help/a-z/VPN/

         If you don’t know your operating system, visit the following link on your computer or mobile device and look under the line that says “YOUR WEB BROWSER IS.”

         See Also

         CCI Technology Services And Support SiteHow Does Online Learning Work?CCI Technology Services And Support Site
         • https://www.whatismybrowser.com/
   2. Trying a different internet network (if available to you) and/or using the internet network you use on your mobile device when you are not using WiFi (if available to you and data rates may apply).
      1. For accessing Bb Learn on your mobile device, see the following wepbage.
         1. Bb Learn on Mobile Devices
   3. Use Drexel's VPN on your computer and/or mobile device on the new network.
      

      1. A VPN (Virtual Private Network) is a way for you to be on Drexel's network even when you are not physically on Drexel's campus, and this can sometimes help you access Drexel online resources that aren't normally available to you.

         Look under “Get AnyConnect Secure Mobility Client For Your Operating System” at the link below and choose the appropriate operating system, install Drexel’s VPN client, and login with it to Drexel’s network. Instructions for installation and use of this client are below.

         • http://drexel.edu/irt/help/a-z/VPN/

         If you don’t know your operating system, visit the following link on your computer or mobile device and look under the line that says “YOUR WEB BROWSER IS.”

         • https://www.whatismybrowser.com/
3. If none of the above steps help you,contactDrexel ITG Blackboard Supportfor further assistance.

Login Issues?

Follow these steps if you cannot login to the Bb Learn home webpage, but the Bb Learn home webpage does load in your internet browser.

If you forgot your Bb Learn password, see the following webpage.

• Bb Learn Misc -- Password Resetting for Blackboard and DrexelOne

If your Bb Learn login credentials (username and password) aren't working, then contact the Drexel Accounts Office using one of the methods below.

1. Drexel Accounts Office Phone: 215-895-2020
2. Drexel Accounts Office Email:accounts@drexel.edu
3. Drexel Accounts Office Website:http://drexel.edu/it/help/a-z/accounts/

Class Recordings or Live Broadcasts

See the following pages for help accessing echo360 on-campus class recordings or live broadcasts.

Note that some echo360 recordings may only be available with instructor permission for students who have legitimate reasons for not attending class on-campus.

And some on-campus classes may not be recorded at all.

• echo360 -- First Use in Bb Learn
• echo360 -- Troubleshooting Recording Playback Issues
• echo360 -- Troubleshooting Live Broadcast Issues

Assignment and Discussion Board Submission Help

The following webpages provide assistance to anyone trying to submit an assignment or test in Bb Learn.

Discussion Board Help

• Video -- Discussion Board Use
• Bb Learn Discussion Boards -- Subscribing by Email, or Email Notifications
• Bb Learn Discussion Boards -- Adding a Link to a Post
• Bb Learn Discussion Boards -- Attaching a File to a Post
• Bb Learn Discussion Boards -- Tree View

Bb Learn Assignment Help

• Bb Learn Assignments -- How Students Submit
  • The above webpage will help with many common submission issues.

Turnitin Direct Assignment Help

• Turnitin Direct -- How Students Submit
• Turnitin Direct -- How Students Verify Submissions

Help Creating a, or Converting to, Word or Excel or Powerpoint or PDF File

• Bb Learn Misc -- How Students Can Create Word, Excel, PowerPoint, or PDF Files

Find Feedback, Comments, or Grades

The following webpages provide assistance to anyone trying to find grades on assignments or tests, or looking for feedback or comments from instructors on submissions.

• Bb Learn Assignments -- How Students View Feedback
• Bb Learn Discussion Boards -- Troubleshooting
• Bb Learn Grade Center -- How Students View Grades
  • Same page asBb Learn Assignments -- How Students View Feedback

Contact Drexel ITG Blackboard Support

Drexel ITG Blackboard frequently helps students and instructors with Bb Learn technical issues.

Students, please provide Drexel ITG Blackboard Support with any information you recorded from following the above instructions and describe the issue to them.

Below are the various ways to contact Drexel ITG Blackboard Support.

• Phone: (215) 895-1224 (24/7 availability).
  • If you are out of the country, international phone charges may apply.
  • If you still do not get help, please try the email below to get assistance from more highly trained support staff.
• Email:itg@drexel.edu
  • When emailing Drexel ITG, please include your Drexelusername,course, andyourhostname.
    • The last isfound under "Node Information" under the"Tech Support"tab or link at the top of Drexel Learn or Bb Learn.
• Web:http://drexel.edu/it/help/a-z/learn/