BT (British Telecom) Outage Map (2024)

BT (British Telecom) Outage Map (1)

The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

BT (British Telecom) users affected:



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BT (British Telecom) Outage Map (9)

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

London, England1299
Birmingham, England454
Manchester, England327
Croydon, England238
Leeds, England187
Tower Hamlets, England165
Bristol, England158
Glasgow, Scotland156
Hackney, England156
Islington, England152
Ealing, England132
Southwark, England110
City of Westminster, England102
Cardiff, Wales97
Edinburgh, Scotland93
Harringay, England91
Liverpool, England84
Leyton, England83
Bermondsey, England76
Newcastle upon Tyne, England70
Bushey, England59
Southampton, England57
Leicester, England55
Camden Town, England55
Nottingham, England54
Paddington, England51
Coventry, England51
Sheffield, England50
Chester-le-Street, England45
Derby, England42


Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.


BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BT (British Telecom) Outage Map (11)Damo (@bm_damo) reported

    @FreddiePye_ Oh I know this lad. 2 years back he claimed to work for BTSport. I contacted their sports desk and they'd never heard of him.

  • BT (British Telecom) Outage Map (12)Parky, Bored lets have some fun. (@neil_andy) reported

    @bt_uk I am just coming down off the ceiling from a call from BT.

  • BT (British Telecom) Outage Map (13)Alison (@beechcroftfarmh) reported

    @bt_uk You’ve switched me to Digital Voice overnight. None of my phones now work. I was told you would supply replacement phones. Where are they? I’m not buying new phones for a service I don’t want and you imposed.

  • BT (British Telecom) Outage Map (14)Andy Fisher (@andysfisher) reported

    @SkyHelpTeam That's great to hear and if I was charged I would be contesting it. However, the poor communication from @bt_uk to yourselves and no indication of when this will be resolved isn't acceptable. I've been told to call tomorrow night if it still hasn't been resolved.

  • BT (British Telecom) Outage Map (15)Mark Bunting (@markjbunting) reported

    @bt_uk Different hardware adds confusion to the user(VMX instead of Ans Machine)The list goes on migration is not the answer for this customer. You are letting her down

  • BT (British Telecom) Outage Map (16)Parky, Bored lets have some fun. (@neil_andy) reported

    @bt_uk A rude, said he was customer services then he was complaints person and would not let me talk to anyone else!!

  • BT (British Telecom) Outage Map (17)Emilio Zorlakki (@double1971) reported

    @gooner1947 @albsar1970 All this crap "we missed the fans so much" or "how important the fans are to the game" is crap lip service and BS! They're only interested in the product that makes them money. #bbcfootball #SkySports #btsport

  • BT (British Telecom) Outage Map (18)rob sweetman (@theonetyrant) reported

    @bt_uk Turns out the appointment isn’t happening this week so I have lost another days wage due to your screw up, the replacement package was incorrect and booked for next week without my consent. Absolutely terrible service from BT.

  • BT (British Telecom) Outage Map (19)rob sweetman (@theonetyrant) reported

    @bt_uk I’m not going to bother again, I’ve lost more in wages than it would cost me to cancel the contract and go with someone else. I will be advising anyone I speak to to avoid BT

  • BT (British Telecom) Outage Map (20)Paul Kendrick (@PAKendrick) reported

    @bt_uk Never ever trust BT. Despite proving on numerous occasions that their system is in error they filed a default against me. This default has cost me c.£4000 pounds due to damaged credit rating. Whats more they no longer have record or me owing them anything anyway. Cheats.

  • BT (British Telecom) Outage Map (21)Daniel Mail (@daniel_R_mail) reported

    @bt_uk our internet has been cutting out multiple times a day for the last week (four times so far this morning) and can sometimes take 10 minutes or more to re-connect. I work from home and I need more reliable service than this. Can you please advise?

  • BT (British Telecom) Outage Map (22)Julie Cooper (@Lyla_London) reported

    @bt_uk Hi - it says no known issues, but there obviously is.

  • BT (British Telecom) Outage Map (23)lizard (@lizardbish) reported

    I can't help but notice how @btsport are showing far fewer MLB games now that football (⚽) is back :(

  • BT (British Telecom) Outage Map (24)Mark Bunting (@markjbunting) reported

    @bt_uk The structure of the house is a natural blocker to WiFiThe router (and inbound line) are at in a porch at the opposite end of the house to where it needs to be. There was no notification (that I can find) for the service being activated. I had already requested an order stop.

  • BT (British Telecom) Outage Map (25)Gus Ferguson 🖖 (@AscendantGus) reported

    @bt_uk Hi @BT_UK just had another call from @OnecomUK saying that they are BT. How do they know what tariff I'm on with you? I've never consented to you sharing my personal data with them as far as I'm aware.

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BT (British Telecom) Outage Map (2024)


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